General Terms

These terms apply to your use of sushihiro.my (the “website”), which is operated by Core Food Holdings Sdn Bhd (Registration No. 202301043446) (“Sushi Hiro”, “we”, “us”). By using the website, you agree to these terms. If you do not agree with them, please do not use the website.

Using our website

You may browse our menu, read our stories and send us an enquiry. Please use the website lawfully and fairly — for example, do not try to break into it, disrupt it, copy it wholesale, or use it to send spam or anything unlawful, misleading or offensive.

Our menu, photos and prices

• All food photos on this website are for illustration purposes only. What arrives at your table may look different.
• Dishes, ingredients and availability can change without notice, and some items are limited or seasonal.
• Prices shown anywhere on this website are in Ringgit Malaysia and, unless stated otherwise, are subject to service charge and government taxes at the prevailing rates.
• We try hard to keep the website accurate and up to date, but we cannot promise that every detail is free of errors. The prices and information at the outlet apply.

Allergies and dietary needs

Our dishes are prepared in kitchens that handle raw fish, shellfish, egg, dairy, gluten, sesame and other common allergens, so we cannot guarantee that any dish is free from a particular ingredient. If you have an allergy or a dietary requirement, please speak to our team at the outlet before you order.

Party platters and group orders

• Party platter and group enquiries are requests, not confirmed orders. An order is only confirmed once our team replies to you and confirms the date, items and any deposit.
• Please send party platter enquiries at least 3 days before the date you need them, so our kitchen has time to prepare.
• Platter contents may vary slightly depending on the day’s ingredients.
• If you need to change or cancel a confirmed order, please tell us as early as possible. Short-notice changes may not be possible.

Promotions

Promotions shown on this website run for a limited time and while stocks last. Each promotion may have its own conditions, cannot be exchanged for cash, and cannot be combined with other offers unless we say so. We may change or end a promotion at any time.

Online ordering and other services

Some links on this website take you to other companies’ services, such as our online ordering partner, delivery platforms or social media. Those services have their own terms and privacy policies, and we are not responsible for them.

Job applications

Job openings listed here are current at the time of posting and may be filled or withdrawn at any time. Sending an application does not create any employment relationship or guarantee an interview.

Anything you send us

If you send us content — for example a message, a review, a photo or a suggestion — you confirm it is yours to share, and you allow us to use it in connection with our business, including on our website and social media. Please do not send confidential information through the website.

Our brand and content

The Sushi Hiro name and logo, Hiro Boy, our menus, photos, artwork, comics and text on this website belong to us or our licensors. You may share links to our pages, but please do not copy, reuse or adapt our content for your own commercial purposes without our written permission.

Availability

We do our best to keep the website running, but we may change, suspend or withdraw any part of it at any time, and it may be unavailable during maintenance or for reasons outside our control.

Our responsibility to you

Nothing in these terms limits any rights you have under Malaysian consumer law. Beyond that, we are not responsible for any indirect or consequential loss arising from your use of the website, or from relying on information on it that later turns out to be inaccurate or out of date.

Privacy

How we handle your personal information — including when we may use it for advertising, and how you can give or withdraw your consent — is explained in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version published on this page is the one that applies, and the date below shows when it last changed.

Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute relating to them.

Contact us

Questions about these terms? Email [email protected], call +60 11-1072 8892, or use our Contact Us page.